Effective Date: 08/08/2024

At Viva Fresh Space, we strive to provide high-quality cleaning services and aim to accommodate our clients’ needs. If you need to cancel or reschedule a service, please review our cancellation policy below.

1. Cancellation Notice

• Standard Cancellation: To avoid a cancellation fee, please provide at least 48 hours’ notice before your scheduled service. This allows us to adjust our schedule and offer the slot to other clients.
• Short Notice Cancellation: Cancellations made less than 48 hours before the scheduled service will incur a cancellation fee equivalent to 50% of the total service cost.

2. Rescheduling

• Standard Rescheduling: If you need to reschedule your service, please notify us at least 48 hours in advance. We will do our best to accommodate your new preferred date and time, subject to availability.
• Short Notice Rescheduling: Rescheduling requests made less than 48 hours before the scheduled service will be subject to a rescheduling fee of 25% of the total service cost if we are unable to accommodate the new request.

3. No-Show Policy

• If you do not provide any notice and do not show up for the scheduled service, you will be charged a no-show fee equivalent to 100% of the total service cost.

4. Refunds

• For pre-paid services, if you cancel with at least 48 hours’ notice, we will issue a full refund to the original payment method. If you cancel with less than 48 hours’ notice or fail to show up, the applicable cancellation fee will be deducted from your refund.

5. Contact Information

To cancel or reschedule a service, please contact us as soon as possible:

Email: info@vivafreshspace.com
Phone: (331)293-8326

6. Changes to This Policy

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

7. Acceptance of Policy

By scheduling a service with Viva Fresh Space, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.